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‎01-28-2021 06:52 PM

HP Recommended
Product: HP Laptop 17-by1xxx
Operating System: Microsoft Windows 10 (64-bit)

I have had my HP Laptop 17-by1xxx for not even 2 years and the laptop base and top cover are already separating. I have to be very careful when I open it. It is hard to open and feels like the hinges are about to break. Also, I can hear rattling like there are likely plastic pieces broken. I would really expect an HP laptop to last more than 16 months. It seems to be a common problem... I have looked at different forums and have seen many complaints for this same issue. What are my options?

1 person had the same question
1 REPLY 1

‎01-30-2021 10:03 AM

HP Recommended

@Laptop-probs

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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