laptop issue

[MB_9876]

My laptop isn't working properly since last 6 months.

My laptop started shutting down 😔Upon unplugging charger,(even 100% charged), laptop shut down.

Ever since, the laptop works whenever the charger is plugged in.

Don't understand what is the problem??

Please suggest solutions

May be battery related!!

Product name: HP notebook

Product number: W6T33PA#ACJ

Processor: Intel processor i3

[praveenbv]

@MB_9876, Welcome to the HP Support Community!

I understand that you have an HP Notebook - 15-ay019tu and the battery charge 100% and then stops. You've done a remarkable job performing the steps. 

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

NOTE: You may skip any steps that have been performed by you already.

• Power off the laptop.
• Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.
• Power ON the laptop.

Now let us uninstall the battery drivers and reinstall them. The following steps will help:

• Open the device manager. 
• Expand "Batteries". Right-click on the ACPI battery drivers and select uninstall. If there are multiple entries of the ACPI battery drivers then uninstall them all.
• Close the device manager. Restart the laptop.
• The Windows operating system will reinstall the battery drivers while restarting. 

It is a good idea to download and run a BIOS update for your laptop via this link. The charger must be connected until the BIOS update is complete to avoid any power interruptions due to the battery draining out. 

Post a successful BIOS update,  you may check if the battery charges fully. If not then please perform the steps as described in detail in this HP document. These steps help in testing and calibrating the battery. 

NOTE: Please skip the steps mentioned in "Test and calibrate the battery using HP Support Assistant".

I sincerely hope this fixes the issue. Keep me posted. 

Keep me posted. Happy to help!

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Have a great day!