laptop keeps restart after upgrading ram

[anisali24]

hello there,

I have a hp pavilion 15 p018tx came with 4GB A Data technology DDR3L 1600mhz ram now I upgraded with additional 4GB Micron technology DD3L 1600mhz ram after upgrading ram my laptop it self restarts initially I thought that this could possibly a windows bug of some sort I installed a fresh windows still facing the same issue, I ran memory diagnostics test 3 times on standard it passed all tests no error detected the only think I noticed is whenever I am trying to do things which takes cpu power it gets restart yesterday I played 4k video on youtube to give some stress to cpu to really check if it can bear the stress and suddenly it got restarted today I just played some random 720p video and it got restarted some times it shows blue screen error " unexpected kernel mode trap " the other is " system service exception" and sometimes it just suddenly restarts without blue screen I have ran chkdsk , sfc both showed positive results and all the other drivers are working fine so I am a bit confused and stress here what could be the reason ? one of my friend told me to update bios just incase may be this resolves the issue but I don't wana do anything silly which cause more trouble ? sorry for my bad english

thanks in advance

[banhien · Accepted solution]

@anisali24 

Definitely they are NOT compatible. You may be able to run them separately but not at the same time. Now, please buy same RAM as existing piece.

Regards.

[anisali24]

both the ram are of same module and config when I run my laptop on safemode it works super fine the day I upgraded  ram I also replace cmos cell as the previous one died because it was showing different time , so is it happening because I upgrade ram and cmos cell at the same time,  0r its just the ram  I have got 2 images of ram config in detail but there is no option to upload here  any help on this?

thanks in advance