laptop keyboard stops working (sometimes) after closing lid then opening later

[picofarad]

Two out of three times I close my laptop and open it later my keyboard is lock up.  Nothing responds just like it was in tablet mode.  Sometimes I can run my hand across all the keys and it will eventually free up, but most of the time I have to reboot from the touch screen.  Everything else work OK. Does anyone else have this problem??????

Mike

[Nal_NR]

Hi @picofarad,

Welcome to the HP Support Community. 

I'd like to help!
 

Were there any liquid spills or damage that happened to the computer?

Please update the bios and see how it goes. Click here

If that does not help, run the test on the keyboard by following the document here. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @picofarad,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @picofarad,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.

[picofarad · Accepted solution]

Sorry for the delayed response, but I'm just getting over covid.  I install all the drivers and updated the bios.  so for everything is working.