laptop overheating

[sherloc987]

I've got an envy ae104ne. I can't even play sniper elite 3 properly, it shut downs due to overheating after 20 minutes.

[Echo_Lake]

@sherloc987

Welcome to HP Forums,

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that your experiencing overheating issue with the HP ENVY Notebook - 15-ae104ne. Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• When was the last time it worked fine?
• Have you tried any troubleshooting steps?
• Does the notebook freeze, shutdown or give you a message when the laptop overheats?
• Have you checked the Event Viewer to see if there are any clues to be gathered from there regarding your problem?
• What program are you using when the laptop overheats? apart from sniper elite 3 games.
• Is the fan running on 'high speed' all the time from when you first start the laptop?

Also, you can Open Task Manager (right click on the taskbar and click on Task Manager) and check the CPU % usage. 

Symptoms of heat issues and causes of excessive heat:

The following list describes some of the issues caused by overheating in the notebook:

• Games stop responding during play.

• Windows stop responding during use.

• Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.

• When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stops responding when it does open.

• Mouse and keyboard stop responding.

• Windows 10, 8, 7, Vista: laptop restarts unexpectedly or displays a fault message.

The following list describes some causes of excessive heat:

• Dust inside the laptop.

• A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.

• Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.

• High ambient room temperature.

You can also, check vents become clogged:

• Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.
• For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!