• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-13-2018 04:14 AM

HP Recommended

Hello there,

 

I just purchase a hp 15-bs162sa 15.6" and would like to upgrade the ram.

At the moment there is one 4G , I understand I could plug in another 4G to upgrade to 8G.

My question is : can I plug another 8G into the other slot andmake it 12G RAM in total?

 

Regards

Jing

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-13-2018 04:28 AM

HP Recommended

Hi Jing,

 

Yes you can insert 8GB in the other slot and bring the total to 12GB without any problem.

 

Your PC supports max 16GB of DDR4 2400Mhz RAM (2x8GB)

 

This is what the system has been tested with, HP DDR4 systems will probably run with 32GB of RAM (2x16GB) so you can have further upgrades in the future.

 

On page 54 of service manual you can see the steps to upgrade RAM

 

http://h10032.www1.hp.com/ctg/Manual/c05493257

 

Hope it helps,

David

 

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-13-2018 04:28 AM

HP Recommended

Hi Jing,

 

Yes you can insert 8GB in the other slot and bring the total to 12GB without any problem.

 

Your PC supports max 16GB of DDR4 2400Mhz RAM (2x8GB)

 

This is what the system has been tested with, HP DDR4 systems will probably run with 32GB of RAM (2x16GB) so you can have further upgrades in the future.

 

On page 54 of service manual you can see the steps to upgrade RAM

 

http://h10032.www1.hp.com/ctg/Manual/c05493257

 

Hope it helps,

David

 

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

Was this reply helpful? Yes No

‎12-11-2018 07:17 PM

HP Recommended

Could you link me to some acceptable parts? Or the specifics I should be looking for

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.