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HonorMorgan
New member
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Message 1 of 2
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Flag Post

laptop shuts down when screen is moved

HP Recommended
Example: Pavilion x860
Microsoft Windows 10 (32-bit)

whenever the screen is moved or I move the computer it randomly shuts down. It does not restart. It is also taking forever to start up. I have run the diagnostics on the HP website

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @HonorMorgan,

  

Welcome to the HP Support Community.  

  

As this is a hardware issue, I'd suggest you contact HP in your region regarding the service options for your computer. 

  

Have a great day!  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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