laptop shutting down

[sarathkumar1998]

my laptop is turning of while using its battery, but its battery seems healthy it works on battery if i change my settings to power savings mode

[Betty0610]

@sarathkumar1998

Welcome to the HP Support Community.

Let's uninstall and re-install battery drivers:

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer.

Let's do a BIOS update: https://support.hp.com/in-en/document/c00042629

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[sarathkumar1998]

no the problem is not solved

[Betty0610]

Did you try the step given?