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- laptop troubles with new RAM module
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08-07-2022 02:44 PM - edited 08-07-2022 02:54 PM
recently I got a new RAM module, and decided to plug that inside. And after that my laptop started to catch BSOD's like MEMORY MANAGEMENT. Running MemTest causes 50-500 issues and stopped test with BSOD ATTEMPTED TO WRITE IN READONLY MEMORY. When I swithed module to previous one, the problems left, and Memtest ends without issues.
My old RAM module supports a 2400 speed, the new one is 2666, but CPU-Z shows that the new module works in 2400 too. Also, I have only one connector, not two, so I use my modules separately from each other (That's another question about HP laptops with soldered RAM tracks but without connectors for them, but anyway).
I also re-installed my OS cause thinking if that's a software problem, but no.
Can anyone help me with this problem? Maybe I should fix a available RAM speed in the motherboard throuth BIOS? But I have not any useful functions in my BIOS for it.
FAILURE ID: MCSB04-95FB6T-XD7W3G-409F03
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Accepted Solutions
08-07-2022 03:01 PM
Sorry, I misread your post.
I thought you replaced the bad memory chip with a good one.
Below is the failure report generated by the code you posted, minus your PC's serial number.
The new memory chip you installed is no good.
MCSB04-95FB6T-XD7W3G-409F03 | OK | 00000 | 8/7/22 | 201 | Memory | Cache Module, Memory, Memory Board | Memory Module 1 Failure |
I suggest you get a refund on the defective chip from where you purchased it.
For best results, I recommend you buy compatible Crucial memory for your notebook.
Crucial 8GB DDR4-2400 SODIMM | CT8G4SFS824A | Crucial.com
08-07-2022 02:49 PM - edited 08-07-2022 02:49 PM
Hi:
The 15-da0xxx models with the Pentium and Celeron processors only have one memory slot.
The fastest speed your notebook's Intel® Pentium® Silver N5000 processor can run the memory at is 2400 MHz.
Intel® Pentium® Silver N5000 Processor
That is why the DDR4-2666 MHz memory is running at 2400 MHz.
The 15-da0xxx notebooks with the Intel core processors have two memory slots.
See chapter 1 of the service manual for the memory upgrade info.
HP 15 Laptop PC Maintenance and Service Guide
Your notebook is completely fine.
08-07-2022 03:01 PM
Sorry, I misread your post.
I thought you replaced the bad memory chip with a good one.
Below is the failure report generated by the code you posted, minus your PC's serial number.
The new memory chip you installed is no good.
MCSB04-95FB6T-XD7W3G-409F03 | OK | 00000 | 8/7/22 | 201 | Memory | Cache Module, Memory, Memory Board | Memory Module 1 Failure |
I suggest you get a refund on the defective chip from where you purchased it.
For best results, I recommend you buy compatible Crucial memory for your notebook.
Crucial 8GB DDR4-2400 SODIMM | CT8G4SFS824A | Crucial.com
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