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‎11-13-2020 01:05 PM

HP Recommended
Product: laptop 14-CF1051OD
Operating System: Microsoft Windows 10 (64-bit)

product 6GS22UA

5 REPLIES 5

‎11-13-2020 02:00 PM

HP Recommended

Hi,

You mean the Led where you plug in the ac adapter is not lighting up?

Can you try a different ac adapter. Most HP adapters will work (if they have the correct tip)

Check and see if the lead into the actual body of the adapter is well seated.

 

Let me know,

David

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‎11-13-2020 02:10 PM

HP Recommended

We took it to Office Depot where we purchased it.  The Tech there tried different power supply cord with no change.  The computer was functioning earlier in the day, was not unplugged in between uses.  when we came back to use it a little later in the day it had shut down and won't restart. Office Depot suggested trying HP Support.

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‎11-13-2020 02:26 PM

HP Recommended

Ok.

You could try a power reset and see if it helps.

Look under "Reset a laptop with a sealed or non-removable battery"

https://support.hp.com/us-en/document/c01684768

 

Otherwise there could be a problem with the power connector, the battery or the actual motherboard.

Is the notebook still under warranty?

 

David

 

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‎12-09-2020 10:06 AM

HP Recommended

HP replaced the motherboard and SSD.

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‎12-10-2020 05:03 AM

HP Recommended

Glad you got it sorted.

 

Take care,

David

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