laptop won't turn on, battery dead, and when plugged in still won't turn on

[DHS2025]

laptop battery dead, when plugged in, still won't turn on

[Hawks_Eye]

Hi @DHS2025 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

If your HP Laptop PC 15s-fq2000 isn’t turning on even when plugged in, here are some steps to troubleshoot:

Check the Power Adapter & Cable

• Ensure the adapter is securely connected to both the laptop and a working power outlet.
• Try using a different outlet or power adapter if available.

Perform a Hard Reset

• Disconnect the power adapter.
• Press and hold the power button for 15-20 seconds to discharge residual power.
• Reconnect the adapter and try turning the laptop on.

Check for Battery Issues

• If your laptop has a removable battery, take it out and try powering on with just the adapter.
• If the battery is non-removable, leave the laptop plugged in for 30 minutes before attempting to turn it on.

Inspect for LED Indicators

• Look for any blinking lights near the power button or charging port.
• If the charging LED blinks, it may indicate a battery failure.

Try a BIOS Reset

• Some HP laptops have a BIOS reset option.
• Press and hold Win + B, then press the power button for a few seconds.
• If the BIOS recovery screen appears, follow the instructions.

Run HP Hardware Diagnostics

• If the laptop powers on but doesn’t boot, press Esc repeatedly during startup.
• Select F2 for HP Diagnostics and run a Battery Test.

If none of these steps work, it may indicate a hardware issue, such as a faulty battery or motherboard. 

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Take care, and have an amazing day!

Regards, 

Hawks_Eye