left shift key

[MontyWhitney]

The left shift key in my windows 7 HP G6S laptop does not capitalize the alphabet "C". and the right shift key does not capitalize the alphabet "E". Please let me know how to solve this issue

[WAWood]

@MontyWhitney 

Here's some troubleshooting steps you can try regarding the keyboard issue: http://support.hp.com/us-en/document/c03738933

If the laptop keyboard simply does not work, then you will have to plug in an external keyboard and see if you can run the tests using that.

If you are experienced at laptop repairs, you can often replace a keyboard for $25 for a new one and a half-hours work. I have done this on older HP laptops.

But, if you're NOT, there is a serious risk of breaking fragile connectors and cables doing this -- so I do not recommend it.

Instead, I would recommend you hunting down a local laptop repair place to have THEM replace the keyboard. Sometimes, on some models, you have to replace the entire top surface of the laptop, not just the keyboard. So you should get an estimate of what is involved before you have the work done.

[MontyWhitney]

The rest of the keyboard works just fine, it is just the capital c and e as I described.