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little 'freezing' issues when typing and scrolling and clicking boxes to enter information

HP Recommended
HP Laptop - 15-ef0023dxle: Pavilion 65XX
Microsoft Windows 10 (64-bit)

This is what occurs every 10-15 seconds:  I will attempt to scroll, type something, or click in a box or spot to get ready to type something and it will take 3-4 seconds to respond, then everything I was scrolling or typing 'rushes to catch up'

So I will attempt to scroll down and will move the mouse wheel and nothing will happen, then after 2-3 seconds it scrolls super fast down to where I stopped scrolling.   Same thing with typing, I will be typing a sentence and then there will be a pause of 3-4  seconds and then a rush of letters to where I stopped typing. How can I fix this, I have owned this notebook less then a month

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@VMoore28

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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