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Locked

‎11-10-2020 03:41 PM

HP Recommended
Product: Elitebook 840 G3
Operating System: Microsoft Windows 10 (64-bit)

I got a Elitebook 840 G3 laptop locked keyboard with caps-lock and num-lock white lights constantly on(not a flash).  I want to run this by before replacing my keyboard.  Please help me debug this problem.  Thank you!

 

1 REPLY 1

‎11-10-2020 05:26 PM - edited ‎11-10-2020 05:27 PM

HP Recommended

@cinnamon_bear 

Here's some troubleshooting steps you can try: http://support.hp.com/us-en/document/c03738933

 

If your internal keyboard simply will not work, you will have to plug in a USB keyboard to run these tests.

 

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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