m.2 slot for my laptop

[bob-king]

hi, i just recently bought this laptop model HP 15 ay526TU, http://h20386.www2.hp.com/MalaysiaStore/Merch/Product.aspx?id=ECC_BUNDLE_6223639&opt=&sel=NTB

the question is how many memory slot this laptop have, i called to hp support they tell me only 1 slot but when i use speccy to scan my laptop it show this laptop have 2 slot, is that ok if i bought another 4 gb ram for this laptop?

the second question is, can i add a mini ssd like m.2 sata or pcie sata for this laptop? 

the motherboard model should be HP 81EB (U3E1), and show pcie x 4 is available

[GBL84]

Hello Bob-King

Two non-customer-accessible/upgradable memory module slots

DDR3L-1600 dual channel support

Supports up to 16 GB of system RAM in the following conƭgurations

● 16384-MB total system memory (8192×2)
● 12288-MB total system memory (8192×1)
+ (4096×1) [5th generation Intel Core models
only]
● 8192-MB total system memory (8192×1) or
(4096×2)
● 6144-MB total system memory (4096×1)
+ (2048×1)
● 4096-MB total system memory (4096×1) or
(2048×2)
● 2048-MB total system memory (2048×1)

SSD : 

Solid-state drive, 256-GB, M.2 865902-002

Solid-state drive, 128-GB, M.2, for use in HP Notebook PC models 827560-021

Please go through the guide : http://h10032.www1.hp.com/ctg/Manual/c05087748

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Thank You,

GBL84

I am not an HP Employee

[bob-king]

hi, thanks for the fast reply.

meaning to say , i can upgrade my ram, but need to send it to service center because it is non accesseble by customer (me)? 

meaning my laptop is having m2 slot and is upgradable for the m.2 ssd ? sorry im the laptop beginner.

[GBL84 · Accepted solution]

Hello bob-king,

Thank you for your reply !!

Upgrading your computer's RAM or hard drive will not affect your HP warranty unless you break something during the upgrade process or the upgraded components damage your system.

Hence recommended to take to any HP authorised service centers and get it upgraded.

YES, RAM and SSD can be upgraded on you PC as per the guide. Please refer to it for more information.

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee