m500 advanced corded mouse stopped working

[Tigrana19]

Hello HP Community,

Wondered if anyone knew anything about what might cause a relatively new wired Logitech m500 mouse to stop working with an HP Pavilion x 360 Convertible touch screen computer.  It stopped working when I ran it off the mouse pad onto the glass surface of the desk, and has not worked since.  I am thinking either 1) there's a battery compartment i can't find 2) there's enough metallic particles in the glass to cause the mouse to malfuntion or 3) there should be a driver update somewhere here for us Logitech m500 mouse users, but somehow i can't find it.  Can anyone help? Thank you very much in advance!

[Echo_Lake · Accepted solution]

@Tigrana19

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent Window or software update?
• Have you checked the Logitech mouse with different PC or USB ports?
• Have you checked for any wire or cable damage on the USB mouse cable?

If its hardware related issue with the Logitech mouse then I would request you to contact the hardware manufacturer for the service options. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Keep me posted for further assistance.

[Tigrana19]

Hi Echo Lake, and thank you for your reply to my issue.

As far as the wired/corded Logitech m500 mouse is concerned, I had tried everything you suggested. 

I moved it to a new port, but that did not help.

Checked if any updates were needed, and if it needed drivers, but had trouble finding any support directly pertaining to the Logitech m500, and my computer said that all drivers were up-to-date.

Other than prompts to upgrade to Windows 11, I did not see any messages anywhere that explained why the mouse would stop working, as I had installed Windows 10 some time ago, and am still using it.

The mouse really stopped working after I moved the large desk calendar I had been using as a mousepad, rolling the mouse over the glass surface of a desk with metal legs.  The glass has a grayish tint, and perhaps is a composite that contains metal.  Otherwise, I didn't damage the cord, and ended up going ahead and replacing it with a new mouse, which works fine. Thank you for your time and who knows if others will have this unique problem!  Happy Holidays!

[Echo_Lake]

@Tigrana19

Thank you for posting back. 
 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead. Happy Holidays! 🎀