• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
AMD Ryzen laptop
Microsoft Windows 10 (64-bit)

My laptop is falling apart, I've had it just over a year and the bodywork is not fit for purpose. I bought the product on the internet through Curry's retailing service and collected it from the Curry's shop in Broadmead, Bristol, UK. Also I registered the product on Feb 9th 2019.

The back is detaching and is  loosening daily. I don't take it out, it just stays in my house and I'm the only one using it. The operating system is working perfectly to now, it is just the structure at fault.

A similar thing happeneded to my granddaughter's HP laptop just a few months ago.

 

3 REPLIES 3
HP Recommended

@Dianekaroui Welcome to HP Community!

 

Please provide the picture of the back panel. So, We can understand better.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

HP Recommended

Hi here is a oicture of my laptop, as you can see the keyboard is dislodging above the charging port as is the back just along from the charging port. Diane Karouilaptop.jpg

HP Recommended

@Dianekaroui

 

As this is a hardware issue, please reach out to the HP Support in your region regarding the service options for your Notebook. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.