mainboard

[envy13-aq0038TX]

Hi.

Please see attached Photos of HP Laptop envy-13-aq0038tx motherboard.

I tried to replace the new battery , and the component was burned. (Don't know the name of the component.)

Please help me identify the part so that I can replace my myself. Also, please let me know where I can order it?

Thanks.

Burnt part

[Meghana_10]

@envy13-aq0038TX, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP Envy 13-aq0038tx. 

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

I'm sorry to hear about the issue with your HP Envy 13-aq0038tx. I recommend contacting HP Support or an authorized service provider for assistance in identifying and replacing the damaged component on your laptop's motherboard. It's important to ensure that repair or replacement is handled by professionals to avoid further damage.

For ordering parts, HP's official website or your local authorized HP parts reseller would be the best sources. If you have specific details about the part or its HP spare part number, it would help you in locating it more efficiently on their platform.

I hope this helps!

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana