• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Notebook - 17-ca0011ds
Microsoft Windows 10 (64-bit)

hi

what is max ram supported for HP Notebook 17-ca00ds ???

16 or 32  ?? what kind of ram ???

where i can find any info about motherboard  HP84D2 on chipset AMD Promontory/ Bixby FCH ???

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Below is the link to the service manual for your notebook.

 

Maintenance and Service Guide HP 17 Laptop PC

 

Chapter 1 has the memory upgrade information.

 

According to the manual, your notebook has two memory slots and can support 2 x 8 GB of DDR4 memory.

 

If you were wanting to install more than 16 GB of memory, run this command to see if your notebook will support more than 2 x 8 GB of memory:

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. After the command prompt is opened, type wmic memphysical get maxcapacityEx and press the enter key.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

 

If the report indicates 33,xxx,xxx, then you should be able to install 2 x 16 GB of memory.

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

Below is the link to the service manual for your notebook.

 

Maintenance and Service Guide HP 17 Laptop PC

 

Chapter 1 has the memory upgrade information.

 

According to the manual, your notebook has two memory slots and can support 2 x 8 GB of DDR4 memory.

 

If you were wanting to install more than 16 GB of memory, run this command to see if your notebook will support more than 2 x 8 GB of memory:

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. After the command prompt is opened, type wmic memphysical get maxcapacityEx and press the enter key.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

 

If the report indicates 33,xxx,xxx, then you should be able to install 2 x 16 GB of memory.

HP Recommended

max ram supp.png

Quick and accurate solution to the problem.
THANK YOU AND I HIGHLY RECOMMEND!!!

Regards
Thomas
:))

HP Recommended

You're very welcome, Thomas.

 

Cheers,

 

Paul

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.