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Message 1 of 4
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Flag Post

memory card reader not working

HP Recommended
Pavillion Notebook
Microsoft Windows 10 (64-bit)

memory card not working. Drive doesn't appear when disk inserted. Double checked on another laptop, that disk is working OK.

Checked updates to ensure drives up to date

3 REPLIES 3
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

Hi@pvconneely, Welcome to the HP Support Community!

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I see from the post that you are having issues with the USB port and SD card reader not working on your HP notebook. Don't worry as I have a few steps which should help you resolve your issue.

 

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the PC before the issue started?

Was there any update/reset interrupted recently?

When was the last time it worked (date)?

 

In the meantime, let's try these steps here: Let's tackle one issue at a time.

 

Please follow the steps suggested in the support document for - HP PCs - Troubleshooting USB connections (Windows 10, 

 

The next thing, I would suggest here is to update the Bios on the computer, using this link.

 

The memory card reader doesn't work: 
 

As the drive normally shows up only when the card is inserted into the slot, 

here's a list of articles you can use to resolve issues with the media card reader: 

  • Go into device manager and uninstall the card reader, it should be listed as IDE ATA/ATAPI controllers. 
    This will uninstall and reinstall the driver for the card reader. 
    Here is a link to the devise manager. 

  • check if the problem is caused due to a card issue. If the SD card is broken, it won’t be recognized by PC. You can plug the card into another PC to see if it works. If it doesn’t work either, you can try cleaning the card. After cleaning the card, if it still doesn’t work, the card is probably broken, you may need to have your card replaced. 

  • check if the card reader works. If the card reader is stuck with dust, it will lead to bad contact between the card and the card reader. Try cleaning the card reader slot and see if this solves the problem. 

  • check if the card reader is disabled in BIOS settings. At the first screen after a restart, look for a key to press for “BIOS” or “Settings”.  Verify that the card reader has not been disabled in the BIOS settings.              

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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Message 3 of 4
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HP Recommended

Thank you for all of these suggestions, but unfortunately, none worked.

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HP Support Agent
HP Support Agent
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Message 4 of 4
Flag Post
HP Recommended

Hi @pvconneely,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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