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‎06-09-2022 09:29 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

i have a hp notebook  with 4 GB rom try to upgrade to 8gb old ram 4gb 1rx8 pcl-12800-11013-84 new ram 8gb ddr3l 1600 cl11-11-11-28 and computer won't start with new rom hp hq-tre,71025

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5 REPLIES 5

‎06-09-2022 10:28 PM - edited ‎06-09-2022 10:29 PM

HP Recommended

It sounds like the memory is not compatible with your laptop. HP consumer laptops are picky, they like very plain memory from the likes of Crucial, Samsung or SKHynix. If it is the wrong speed or tighter timings it can cause the syptoms you describe.

 

Please post your laptop model number or Product ID and we can see what it came with. You can also look at the module it came with and buy one just like it, except a 8GB module. We typically reccomend Crucial ram as it is guaranteed to work with your laptop.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
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‎06-09-2022 11:06 PM

HP Recommended

model number 15-1222wm

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‎06-09-2022 11:15 PM

HP Recommended

Samsung DDR3L-1600 SODIMM 8GB/1Gx64 CL11 Samsung Chip Notebook Memory is what i order today

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‎06-09-2022 11:55 PM

HP Recommended

Is the model number 15-f222wm instead of 15-1222wm? If so, your Service Guide is here- http://h10032.www1.hp.com/ctg/Manual/c04763947.pdf 

 

The module you bought today is the one that doesn't work in your laptop, or is that your second purchase of an 8GB module?

 

Some of the models that Service guide have Celeron processors, and may have just one slot for memory, but the manual shows 2

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
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‎06-10-2022 02:21 AM

HP Recommended

15-f222wm

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