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‎07-22-2025 09:28 AM

HP Recommended
Product: HP ENVY x360 - 15-aq267cl
Operating System: Microsoft Windows 11

What is the maximum memory this laptop can support.I have 4+8 GB installed and is DDR4.HP technical support is not reachable.

Thank You

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‎07-24-2025 06:45 AM

HP Recommended

Thank You Paul for your prompt reply.

The max memory capacity is 2X16 GB and I am planning to try.

Thanks again

 

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‎07-22-2025 09:43 AM

HP Recommended

Below is the link to the service manual for your notebook.

 

HP Envy x360 Convertible PC Maintenance and Service GuideIMPORTANT! This document is intended for HP...

 

Chapter 1 has the memory upgrade info.

 

The model series has two memory slots and can support 2 x 8 GB of memory.

 

Your notebook may be able to support 2 x 16 GB of memory since it has an Intel 8th gen core processor.

 

You can run this command to see if that would be possible:

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and press the enter key.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

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‎07-24-2025 06:45 AM

HP Recommended

Thank You Paul for your prompt reply.

The max memory capacity is 2X16 GB and I am planning to try.

Thanks again

 

Reply
Was this reply helpful? Yes No
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