-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

Create an account on the HP Community to personalize your profile and ask a question
07-22-2025 09:28 AM
What is the maximum memory this laptop can support.I have 4+8 GB installed and is DDR4.HP technical support is not reachable.
Thank You
Solved! Go to Solution.
07-22-2025 09:43 AM
Below is the link to the service manual for your notebook.
Chapter 1 has the memory upgrade info.
The model series has two memory slots and can support 2 x 8 GB of memory.
Your notebook may be able to support 2 x 16 GB of memory since it has an Intel 8th gen core processor.
You can run this command to see if that would be possible:
1. In the search box, search for cmd and click Run as administrator.
This will open the command prompt.
2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and press the enter key.
There, it will show the maximum RAM capacity your PC's motherboard can support.
The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.