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‎12-25-2019 04:41 PM

HP Recommended
Product: HP 15-db1224ng
Operating System: Other

memtest86+ freezes at 1 second in test #2 at 71 % in fail save mode. Is this a known issue or could a hardware problem be the cause?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-25-2019 05:08 PM

HP Recommended

If you have 2 memory modules try removing one then the other and run the test in each configuration. I have had zero problems with memtest86 unless there was bad memory in the machine. 

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2 REPLIES 2

‎12-25-2019 05:08 PM

HP Recommended

If you have 2 memory modules try removing one then the other and run the test in each configuration. I have had zero problems with memtest86 unless there was bad memory in the machine. 

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‎12-26-2019 11:53 AM

HP Recommended

There is one module installed and one slot free. I don't want to open the laptop, at least as long as it is nearly new. The last sentence answers my question.

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