micro center says the intel optane drive has failed, what are my options?

[rswelter]

when booting up the laptop get message saying no os installed? sometimes it will boot up, but only for a few seconds then crashes.  sadly I have not backed up my data.  what are my options.  please help.  is the intel warranty still active?

[Paul_Tikkanen]

Unless you extended the 1-year warranty, it is unlikely the notebook is under warranty anymore because it is at least 4 years old.

If you did not purchase and install the drive, it has the same warranty as the rest of the notebook--1 year.

Retail drives would have different serial numbers than a drive installed by a PC manufacturer.

You can check the HP warranty status at the link below:

https://support.hp.com/us-en/check-warranty

Your PC seems to be one of those that came with an Intel 512 GB SSD with a 32 GB Intel Optane memory cache.

I recommend that you replace that type drive with a standard NVMe SSD.

Something like this:

Amazon.com: SAMSUNG 980 SSD 1TB PCle 3.0x4, NVMe M.2 2280, Internal Solid State Drive, Storage for P...

Below is the link to the service manual, where you can find the M.2 NVMe SSD removal and replacement procedure:

Maintenance and Service Guide HP ENVY 15IMPORTANT! This document is intended for HP authorized servi...

Then you will have to reinstall Windows on the new drive.