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‎08-29-2016 04:40 PM

HP Recommended
Product: HP Envy 17-3270NR
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

My HP Envy 17-3270NR is equipped with a HP Truevision Webcam. And for long I have bought and used a Logitech webcam that has for me a best quality.

 

For some days, I cannot have the service of my logitech webcam. And to practice online a foreign language I need to use a microphone. On control panel (recording), I have the message that no audio device are installed.

 

I cannot remember if there was an integrated microphone on my laptop. I have no sound either with my HP Truevision webcam.

 

Could someone help me, please?

 

Henng 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-29-2016 06:38 PM

HP Recommended

Hi,

 

Please try the following link

 

           http://support.amd.com/en-us/kb-articles/Pages/Win10-Driver-Support.aspx

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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6 REPLIES 6

‎08-29-2016 04:51 PM

HP Recommended

Hi,

 

Did you upgrade your machine ? Please try  IDT High-Definition (HD) Audio Driver for Windows 10:

 

     http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎08-29-2016 05:52 PM

HP Recommended

Perfect.

That works.

Thanks

 

Is there one also for improving video?

 

By the way, does HP give as gift a more recent version than Powerdvd more12?

 

Best regards,

 

Henng

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‎08-29-2016 06:12 PM

HP Recommended

Hi,

 

You are welcome.

 

1. For video: please check graphics driver on the above link,

2. No as I can say, newer machines may have newrer version.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎08-29-2016 06:27 PM

HP Recommended

what link? The first you sent me for audio?

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‎08-29-2016 06:38 PM

HP Recommended

Hi,

 

Please try the following link

 

           http://support.amd.com/en-us/kb-articles/Pages/Win10-Driver-Support.aspx

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎08-29-2016 08:13 PM

HP Recommended

Thanks again.

 

I launched autodetect and made the update.

 

I hope everything will be nice.

 

Regards,

 

Henng 

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