missing drivers

[duddy1]

running windows 10 os build 1904.5 and hp doesnt have drivers i need for that os and im getting unknown devices and stuff in device manager base system device and pci data aquisition and signal processing controller and then 2 unknown devices if somerone could help that would b great

[Paul_Tikkanen]

Hi:

These drivers should install most of the missing devices for you.

Intel Chipset Installation Utility

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96730.exe

Restart the PC after installing the above driver.

Intel Dynamic Platform and Thermal Framework Driver

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96724.exe

If you still have missing drivers after you install the above two, please post the hardware ID's for the devices that still need drivers.

Use this guide for how to find the hardware ID for a device.

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

[duddy1]

so it said it wasnt supported on my version 19045 and here is the list of hardware ids

8086 3190

8086 3180

the next to come out like this

ACPI/VEN_INT&DEV_3400

ACPI\VEN_INT&DEV_3403

[Paul_Tikkanen]

Those were the most recent drivers on your notebook's support page.

See if these newer versions of the drivers work.

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101171.exe 

https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95216.exe

If the above drivers don't work either, I recommend that you use the HP cloud recovery tool and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.

Then you can upgrade back to the latest version of W10.

Here is an info link for how to use the utility.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support