• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-28-2020 09:39 AM

HP Recommended
Product: hp 15-bs112ne
Operating System: Microsoft Windows 10 (64-bit)

I've recently have had my laptop do a thermal shutdown so I opened it cleaned the vents and the fan and closed it. It worked great for 2 days then all of a sudden while using it and it charging, smoke came from the vents area so I took it to get diagnosed and they told me its the board. I wanna get a board online but I need to know how to find a compatible one.

it is core i7 8550u.

I've spent hours searching tho.

1 REPLY 1

‎12-28-2020 11:49 AM

HP Recommended

Part number is:

 

Intel Core i7-8550U processor and 4 GB of discrete graphics memory L10346-001

 

I was unable to find this board for sale, however. 

 

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.