mouse HP X4000B can click but cannot move

[diakbar]

I have HP Mouse X4000B, and already use it around 10 months. Today, after work, I tried to turn on and somehow it doesn't move even when I change pair from my Laptop to my Smartphone, no movement at all. It can clicked though. Does anyone face this problem before? I really need help 

Here's photos of HP X4000B 

[Echo_Lake]

@diakbar
Thank you for posting on the HP Support Community.

• Did this happen after a recent window or software update?
• Have you tried updating the Bluetooth drivers?

While you respond to that, let's try these steps: 

Updating Bluetooth device from device manager, Press and hold the windows+X key to the pen device manager.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[diakbar]

already tried that but no luck. i tried my friend's mouse on my laptop its move normally, so i think it's not the windows/OS/driver. I already tried connecting X4000B on my Android Phone via bluetooth, still it cannot be move and only can right/left click. Poorly its age only less then 1 year. Please if my mouse can be repaired or not. My location is at Jakarta, Indonesia, is there any HP Service Center for repairing X4000B at Jakarta ? 

[Echo_Lake]

@diakbar

This sounds like hardware related issue with the HP X4000b. Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Keep me posted for further assistance.