mouse PAD MOVES but doesn't click

[sfvcowboy]

The mouse pad moves but doesn;t click  tried several things  

[Raj_05]

Hi @sfvcowboy,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP laptop's touchpad moves but doesn't register clicks, there are several possible reasons for this issue. Here are some troubleshooting steps you can follow to try and resolve the problem.

• Check touchpad settings: Make sure the touchpad is enabled and the settings are configured correctly. On most HP laptops, you can access touchpad settings by going to "Control Panel" or "Settings" and then searching for "Mouse" or "Touchpad." Ensure that the touchpad is enabled and that the click function is not disabled.
• Check for physical obstructions: Sometimes, dust, debris, or foreign objects can interfere with the touchpad's functionality. Gently clean the touchpad surface and the surrounding area using a soft, lint-free cloth.
• Restart your laptop: Sometimes, a simple restart can resolve touchpad-related issues. Restart your laptop and see if the problem persists.
• Update touchpad drivers: Outdated or corrupted touchpad drivers can cause issues. Visit HP's official website, go to the support section, and download the latest touchpad drivers for your specific laptop model. Install the updated drivers and check if the touchpad starts working correctly.
• Check for software conflicts: Some third-party software can interfere with touchpad functionality. Try booting your laptop in Safe Mode and see if the touchpad works properly. If it does, there might be a software conflict. In Safe Mode, only essential drivers and services are loaded, which can help you identify if a third-party application is causing the problem.
• Run Windows Troubleshooter: Windows has built-in troubleshooting tools that might help identify and fix touchpad-related issues. Go to "Control Panel" or "Settings," then "Troubleshoot," and run the "Hardware and Devices" troubleshooter.
• Check for BIOS/UEFI updates: Occasionally, a BIOS or UEFI firmware update may be released by HP to address hardware-related issues. Check HP's support website for any available updates for your laptop's BIOS/UEFI.
• Perform a system restore: If the touchpad was working correctly before, but the issue appeared after installing new software or updates, try performing a system restore to a point when the touchpad was functioning properly.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[sfvcowboy · Accepted solution]

Got it fixed by taking it apart and putting it back together

[Raj_05]

Hi @sfvcowboy,

Thank you for your response, 

Is there anything else that I can help you with today?
 

If you would like to thank us for our efforts to help you, please go to the public post and click on "Accepted Solution" and give us a virtual high-five by clicking on the "Thumbs Up" icon.

Take care and have a great day ahead!

Alden4
HP Support