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‎09-27-2024 07:19 AM

HP Recommended
Operating System: Microsoft Windows 11

I have a problem with my mouse which is that when i plug my mouse inside my laptop, the lights for the mouse work BUT i cannot use the mouse in my laptop except the inbuild touchpad in my laptop. I needed help as i tried deleting the Intel(R) USB eXt......(Microsoft). and then restarting my laptop but still the mouse didnt work. I tired the mouse in my other pc and it worked. So i think it is because of i have connected three mouses with my laptop and now the mouse i used to use is not working now even though the lights on my mouse are active. PLEASE HELP

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1 REPLY 1

‎09-30-2024 08:09 AM

HP Recommended

Hi @nisan2 ,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I understand that you are having issues with the mouse.

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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