my 1 slot of ram is failure not intercept the ram in slot

[abcd123463319]

help me my 1 slot of ram is failure and local technician called your 2nd slot is must be failure in future . help me how can i solve this problem

[zoey7886]

@abcd123463319, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding RAM issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your issue is related to an HP device, it sounds like you might be experiencing a problem with your computer's RAM slots. Here are some generic troubleshooting steps you can follow:

Check Compatibility: Ensure that the RAM you are installing is compatible with your motherboard. Consult your device documentation or manufacturer's website for supported RAM types and capacities.

Inspect the RAM Modules: Remove the RAM from the slot and inspect it for physical damage or dust. Clean the contacts gently with a soft, lint-free cloth.

Test the RAM in Different Slots: Try inserting the RAM module into different slots to check if the issue is with the RAM module itself or the slot.

Update BIOS: Ensure that your system's BIOS is updated to the latest version, as compatibility issues can sometimes be resolved with an update.

Check for Loose Connections: Ensure that the RAM is seated correctly in the slot. Sometimes, even slight misalignments can cause the system not to detect the RAM.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[abcd123463319]

you are not understanding my problem. my problem is that, when DIMM slot 1 RAM has install at that time, I was trying to started the computer what only the power button is on screen is compelety black , i wait approximetely 10 min but laptop is not start . after that, you say all that in your meg .  I am trying at all. but at last , when I remove slot1 ram chip and only install on ram slot 2 chip than computer is started. they what is the problem. and you say in all your meg. 1 times thinks that, if my computer is not on how is possible is that .. what a nonsence you are talking. 

[zoey7886]

@abcd123463319, Welcome to the HP Support Community! 

We're here to help you tackle that one slot of RAM! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards,