my DVD-RAM doesn't work

[MA88]

Hi, my DVD-RAM cant read disks anymore, i run windows 10 latest version.  pls help me for troubleshooting

[The_Fossette]

Hi @MA88

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the DVD drive is not reading DVDs.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, follow the steps in the below article and check if it helps.

http://hp.care/2pzfPn3

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[MA88]

thanks for help

1. i use dvd driver very less, i think a few week ago dvd driver was normal

2. no

3. no

i followed the steps here and my dvd driver still cant read any Disk

1. i tried reinstalling DVD driver in Device manager

2. i tried command prompt for opening DVD directory but  at Figure 5: List Volume after typing drive letter i receive this erorr: The device is not ready

[The_Fossette]

Hi @MA88

I recommend you to run a test on the DVD drive to make sure the hardware is fine.

Follow the steps in the below article to run the test.

http://hp.care/2oFvgJj

Let me know how it goes.

[MA88]

I used HP PC Hardware Diagnostics UEFI for testing Optical Drive but it cant read disks, i tried CD and DVD. everytime i received this message: "Please insert optical media for read testing". 

maybe Laser is dead, this is possible ? (is laser, right ?)

[The_Fossette · Accepted solution]

Hi @MA88

It looks like a hardware issue, I recommend you to contact phone support to check the available service options for your computer.

Here is how you can get in touch with the phone support.

Open link:  www.hp.com/contacthp/
Enter Product number or select to auto detects
Scroll down to "Still need help? Complete the form to select your contact options"
Scroll down and click on HP contact options - click on Get phone number.

Take care.

Cheers!

[MA88]

i think i should find a good repair center for this.

Thank you for help 🙂

[The_Fossette]

Hi @MA88

If any other questions arise, please feel free to write back to me.

Take care.

Cheers!