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‎07-11-2024 07:57 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 (549V8AV)
Operating System: Microsoft Windows 11

My laptop just all of a sudden the other day stop recognizing the charger and i tried everything i could think of from this site and other suggestions.  I know the charger is good because i tried it on other thing, however i purchased a new charger and the same thing.  the laptop will eventually start charging when it reaches a critical low of  2% but will only charge up to 35% and then stop charging.   

is there anyone that might have suggestions or has experienced this same situation.  I can't use my lap[top- because of this issue so i will thank you in advance for your help to get me up and running again.

 

Jeffrey

Category:
3 REPLIES 3

‎07-11-2024 09:17 AM

HP Recommended

Hello JEFFREYS2, how are you ?

 

Let's try an electrical reset, to check if we can restore the equipment.

 

1 - Remove the power cable
2 - Press the on/off button for 1 min
3 - Insert the power cable in laptop charging to 10 minutes.

4 - And turn it on.

 

Aplly test in battery check :

 

https://support.hp.com/si-en/document/ish_2268927-1713329-16

 

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‎07-16-2024 03:13 PM

HP Recommended

Electrical reset does me no good, i have tried that and every other thing one can think of is there any help that you might know willing to discuss everything at great lengths if you think it might help solve the problem

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‎07-17-2024 06:20 AM

HP Recommended

Hello,

 

Wow, what a shame!

This would be one of the resources that could help, but unfortunately we were unable to do so.

See if a technical representative can support you.

 

HP® Service Center Locator - United States | HP® Support

 

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