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‎10-29-2021 07:36 AM

HP Recommended
Product: HP Notebook - 15q-bu020tu
Operating System: Microsoft Windows 10 (64-bit)

I have the HP Notebook - 15q-bu020tu. I want to upgrade my laptop. so, I ordered  Western Digital WD SN550 500GB NVMe Internal SSD and I install SSD into the laptop. the laptop will not power on. after I remove the SSD from the laptop will power on and works properly. I want to know if the following SSD is compatible with my device or not. otherwise, I need to change any BIOS Setting. please, Someone, guide me on this issue it will very helpful for me.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-29-2021 07:50 AM

HP Recommended

Hi:

 

The reason the WD blue SN550 SSD doesn't work is because it is a NVMe SSD, and your notebook's M.2 slot only supports SATA SSD's.

 

See chapter 1 of the service manual for the supported drive types...

 

HP 15 Laptop PC (Intel)HP 15g Laptop PCHP 15q Laptop PC Maintenance and Service Guide

 

Return the WD Blue SN550 and exchange it for this one...

 

https://www.amazon.in/500GB-Internal-Solid-State-WDS500G2B0B/dp/B073SBX6TY/ref=sr_1_4?dchild=1&keywo...

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3 REPLIES 3

‎10-29-2021 07:50 AM

HP Recommended

Hi:

 

The reason the WD blue SN550 SSD doesn't work is because it is a NVMe SSD, and your notebook's M.2 slot only supports SATA SSD's.

 

See chapter 1 of the service manual for the supported drive types...

 

HP 15 Laptop PC (Intel)HP 15g Laptop PCHP 15q Laptop PC Maintenance and Service Guide

 

Return the WD Blue SN550 and exchange it for this one...

 

https://www.amazon.in/500GB-Internal-Solid-State-WDS500G2B0B/dp/B073SBX6TY/ref=sr_1_4?dchild=1&keywo...

1 person found this reply helpful
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‎10-29-2021 08:31 AM

HP Recommended

Thank U...

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‎10-29-2021 09:04 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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