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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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If that is the original battery, it means it should be replaced with a new one.
If the keyboard is not working, that is a different issue.
If the laptop has been opened and the keyboard stopped working after that, the keyboard ribbon connector and header at the system board should be inspected.
If there are scratches on the ribbon connector that would explain the non working.
I take it that you are using an external keyboard now.
The laptop keyboard can be replaced if the system board keyboard connectors are not damaged.
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