my black prompt command screen keeps coming up for no reason

[Jewalz]

window

[Sneha_01]

Hi @Jewalz 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your black command prompt screen is appearing unexpectedly on Windows, it could be caused by a few different issues. Here are some steps you can take to troubleshoot:

Check Startup Programs:

• Press Ctrl + Shift + Esc to open Task Manager.
• Go to the Startup tab and see if there are any suspicious programs that might be launching the command prompt. Disable any unnecessary items.

Scan for Malware:

• Run a full system scan using Windows Defender or another trusted antivirus program. Malware can sometimes trigger command prompt windows.

Look for Scheduled Tasks:

• Press Win + R, type taskschd.msc, and hit Enter.
• Check under Task Scheduler Library for any tasks that might be launching the command prompt.

Check System Files:

• Open Command Prompt as an administrator (right-click and select "Run as administrator").
• Type sfc /scannow and press Enter to check for corrupted system files.

Check Event Viewer:

• Press Win + R, type eventvwr, and hit Enter.
• Look under Windows Logs > Application or System for any errors or warnings that might give you a clue about what’s happening.

Review Recent Changes:

• Consider any recent installations or updates that might be causing the issue. If you’ve recently installed new software, try uninstalling it to see if the problem resolves.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support