• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-16-2023 11:17 AM

HP Recommended
Product: HP 255 G8 Notebook PC (1W9Z3AV)

My computer did the update automatically and I found myself having problems with the TPM that I didn't even know what it was. I even had to change my windows password because it wouldn't let me into the pc and told me that it was used by others. After the update I searched in the promp what kind of TPM I had and the pc tells me that there is no one compatible with my computer. What should I do? Thank you

Category:
2 REPLIES 2

‎10-16-2023 12:44 PM

HP Recommended

You know, it always helps if you do not force someone to assume things. 

What update?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎10-16-2023 12:54 PM

HP Recommended

hi, the update name is:  "Aggiornamento cumulativo per Windows 11 Version 22H2 per sistemi basati su x64 (KB5031354)" it translate from italian like:  "Cumulative Update for Windows 11 Version 22H2 for x64-based systems (KB5031354)". It's an update that my PC does every month and it never gave me any problems before

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.