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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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Without any context or information about the mystery computer, one guess is that you are running HP Support assistant.
If yes...
The HP Support Assistant app cannot correctly detect your Operating System / version OR perhaps Windows 11 is not supported so the HPSA is just wrong.
Apps and Programs are only as good as the code that guides them -- they are not AI and they cannot understand anything outside of their written instructions. If anything is missing, different, or not included, results can vary from weird, to questionable, to just wrong for the situation.
If you don't want to -- or should not -- install something, don't do it.
Ignore the wrong bits.
HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Software / Drivers / Firmware Updates, How-to Videos,
Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance
Guide (Replacement Parts and Procedures), Product Information (Specifications), more
Open
Enter the device type and model name of your HP product
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Question / Concern Answered, Click my Post "Accept as Solution"
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