my hp victus laptop heats up when connected to the charger

[OmarWagih]

my hp victus laptop heats up when connected to the charger if i do heavy task it crashes and freezes then i must restart it through the power button. although if the charger is not connected it will function properly with normal temprature.

Note: the laptop charges normally

[Hawks_Eye]

Hi @OmarWagih 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It seems like your HP Victus 16.1-inch gaming laptop is overheating when under load while connected to the charger. This could be related to power delivery, thermal management, or even software settings. 

Here are some steps you can try to address the issue:

 

1. Check Power and Performance Settings:

• Open the HP Command Center (usually pre-installed on HP laptops).
• In the thermal profiles section, set the laptop to "Cool" or "Balanced" mode when charging.
• Ensure the power plan in Windows is set to "Balanced" instead of "High Performance" to prevent excessive heat generation.

 

2. Update BIOS and Drivers:

• Visit the HP Support website and download the latest BIOS, chipset, and GPU drivers for your model.
• Keeping these updated ensures optimal thermal and power management.

 

3. Check the Charger:

• Ensure you're using the original HP charger that came with the laptop. Third-party or mismatched chargers may deliver inconsistent power, causing overheating.

 

4. Clean the Laptop Internals:

• Dust and debris in the cooling system can lead to overheating. Use compressed air to clean the vents and fans.
• If possible, consider consulting a technician to clean the internals thoroughly.

 

5. Use a Cooling Pad:

• A laptop cooling pad can help improve airflow and reduce temperatures, especially during intensive tasks.

 

6. Limit Performance During Charging:

• Use software tools like MSI Afterburner to limit the performance of your GPU slightly while plugged in.
• Alternatively, adjust the power settings in the NVIDIA Control Panel (or AMD equivalent) to reduce power usage during high-performance tasks.

 

7. Monitor Temperatures:

• Download tools like HWMonitor or Core Temp to monitor CPU and GPU temperatures.
• If the temperatures are spiking above 90°C frequently, you might need professional servicing to reapply thermal paste or improve cooling.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye