my keyboard is not working

[gaurav8434]

my keyboard is not working on system is open. but in bios it will work properly. i have install latest version on hp drive site but that is not working

[Sneha_01]

Hi @gaurav8434,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your keyboard works in the BIOS but not in the operating system, it suggests that the issue may be software-related, possibly involving drivers, settings, or the operating system itself. Here are some steps you can take to troubleshoot and resolve the problem:

1. Check Keyboard Connections

Ensure that the keyboard is properly connected to your computer. If it's a USB keyboard, try plugging it into a different USB port.

2. Test in Safe Mode

Boot into Safe Mode to see if the keyboard works there. This can help determine if the issue is related to a specific driver or software conflict.

• Windows: Restart your computer and repeatedly press the F8, F11, or Shift key during startup (depending on your system) to access the Advanced Startup Options. Then, select "Safe Mode."
• macOS: Restart your Mac and hold the Shift key immediately after the startup chime until the Apple logo appears.

3. Update or Roll Back Drivers

Since you've already installed the latest drivers from the HP website, you might want to try rolling back to a previous version or reinstalling the drivers:

1. Device Manager (Windows):
   • Press Win + X and select "Device Manager."
   • Expand the "Keyboards" section, right-click your keyboard device, and select "Uninstall device."
   • Restart your computer. Windows should automatically reinstall the default drivers.
   • Alternatively, try updating the driver or rolling back to a previous version if an update was recently applied.
2. macOS: For Macs, keyboard drivers are generally part of the system software, so ensuring your macOS is up to date is the best course of action.

4. Check for Software Conflicts

Some third-party software, particularly keyboard or security utilities, can interfere with keyboard functionality. Try uninstalling any recent software or utilities that might be related to the issue.

5. Disable Filter Keys or Sticky Keys (Windows)

Filter Keys and Sticky Keys can sometimes cause issues with keyboard input:

1. Go to Settings > Ease of Access > Keyboard.
2. Ensure that Filter Keys and Sticky Keys are turned off.

6. Check for Malware or Viruses

Malware or viruses can cause various system issues, including problems with keyboard input. Run a full system scan with a reliable antivirus program.

7. Perform a System Restore (Windows)

If the problem started recently, you can try using System Restore to revert your system to a previous state when the keyboard was working:

1. Go to Control Panel > System and Security > System > System Protection.
2. Click "System Restore" and follow the prompts.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support