my laptop battery is not getting charged over 7%

[srbhat]

i have hp victus laptop 12th Gen Intel(R) Core(TM) i5-12450H 2.00 GHz, from last two days it's battery is not getting charged over 7%

[Raj_05]

Hi @srbhat,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Victus laptop's battery is not charging beyond 7%, there could be several reasons for this issue. Here are some troubleshooting steps you can follow.

Check the Power Adapter:

• Ensure that the power adapter is properly connected to both the laptop and a working power outlet.
• Check for any damage to the power cable or adapter. If there's damage, you may need to replace the cable or adapter.

Inspect the Charging Port:

• Examine the charging port on your laptop for any physical damage or debris. Clean it carefully if necessary.
• Try using a different power outlet to rule out issues with the electrical socket.

Restart Your Laptop:

• Sometimes, a simple restart can resolve charging issues. Save your work, close all applications, and restart your laptop.

Update Drivers:

• Make sure that your power management and battery drivers are up to date. You can check for updates in the Device Manager.

BIOS/UEFI Update:

• Check if there are any BIOS/UEFI updates available for your laptop on the HP support website. Updating the BIOS can sometimes resolve power-related issues.

Battery Health:

• Use the built-in Windows Battery Report or HP Support Assistant to check the health of your laptop's battery. If the battery is degraded, you may need to replace it.

Power Settings:

• Adjust your power settings to ensure that your laptop is configured to charge the battery properly. You can do this in the Windows Power Options.

Check for Software Issues:

• Sometimes, third-party software or background processes can interfere with the charging process. Try booting into Safe Mode to see if the issue persists.

Reset Power Management:

• Reset your laptop's power management settings to default. This can help if there are any misconfigurations.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support