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‎12-10-2019 06:15 AM

HP Recommended
Product: HP Laptop 15-bs0xx
Operating System: Microsoft Windows 10 (64-bit)

 i am using  HP Laptop 15-bs0xx laptop .

My laptop charges but LED indicator does not glow at all.

  But it worked well 2 months ago. then after an update it did not work for a couple of weeks but then it worked again but now it does not work at all. what can I do now to fix this?plz help.

2 REPLIES 2

‎12-12-2019 12:54 PM

HP Recommended

Hi @riidwaan

Welcome to the HP Support Community. I'd be happy to assist you.

 

The update you are talking about, was it a BIOS update or Windows update?

If the issue occurred after a BIOS update, recovering the BIOS would help. Refer to this document to know how to perform a BIOS recovery. (Keypress combination method is recommended)

 

Also, power reset the PC

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Press and hold down the power button for 15 to 20 seconds. 
4) Plug-in the Adapter. 
5) Try to turn on the computer. 

 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎12-19-2019 05:36 AM

HP Recommended

that was not a bios update. it was a general windows cumulative update. what should i do now?

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