my laptop does not turn on and the caps lock blinks 3 times

[CrispPlate]

hi, i have an hp notebook14-am005ni, which i did not use for a while.

when i tried, i couldnt turn it on but the caps lock blinked 3 times

i thought it was a ram problem, so i removed, cleaned and put it back into place, however, it still didnt solve the problem

so now,  i dont know what else to do

note: the laptop doesnt have a battery, and when inserting the charger, the light next to it turns on as usual

also sorry for bad english 

[Hawks_Eye]

Hi @CrispPlate 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

The issue you're describing—caps lock blinking three times—indicates a hardware problem, specifically related to the memory (RAM) or motherboard. 

Since you've already tried reseating the RAM, here are some additional steps you can take:

Perform a Hard Reset:

• Disconnect the charger and remove any external devices (e.g., USB drives).
• Press and hold the power button for 15 seconds to drain residual power.
• Reconnect the charger (without the battery) and try turning on the laptop.

Test with Different RAM:

• If you have access to another compatible RAM module, try replacing the current one to see if the issue is resolved.
• Alternatively, test your RAM in another laptop (if possible) to confirm whether it's functioning properly.

Inspect the RAM Slot:

• Check the RAM slot for any visible damage or debris. Use compressed air to clean it gently.

Run Diagnostics:

• If the laptop powers on briefly, press the Esc key repeatedly during startup to access the Startup Menu.
• Select "Diagnostics" (usually F2) to run a hardware test.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye