my laptop is not turning on

[ana514]

my laptop is not turning on, light next to the charging pod is orange,not blinking, while the charger is in, after holding a power button the laptop makes kind of a click sound and the light next to the power sign goes white, but there is no other signs of turning on such as sound of a fan or error message. I tried all methods AI assistant suggested, for example hard reset or pressing windows+B method.

[zoey7886]

@ana514, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Power Issues for HP Laptops! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It seems your HP laptop is experiencing power-up issues. Here are some troubleshooting steps to help you resolve the issue:

Step 1: Perform a Hard Reset

1. Turn off your computer and unplug the power adapter.
2. Remove the battery if it's detachable.
3. Press and hold the power button for about 15 seconds to drain any residual electrical charge.
4. Reinsert the battery and plug in the power adapter.
5. Press the power button to turn on your laptop.

Step 2: Check the Power Adapter and Connections

1. Ensure that the power adapter is securely connected to the laptop and to a working electrical outlet.
2. Inspect the power cable for any signs of damage. If you have a spare adapter, try using it to rule out a faulty adapter.

Step 3: Use the BIOS Recovery Tool

If your laptop still does not turn on, you can attempt to recover the BIOS:

1. Turn off the computer.
2. Press and hold the Windows + B keys, then press and hold the power button for 2-3 seconds, and release the power button while continuing to hold the Windows + B keys. This can attempt a BIOS recovery.

Step 4: Remove All External Devices

1. Disconnect all external devices (printers, USB drives, etc.) from the laptop.
2. Try turning on the laptop again.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,