• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-14-2020 06:33 AM - last edited on ‎09-17-2020 08:15 AM by Retired

HP Recommended
Product: elitebook 840 g2
Operating System: Microsoft Windows 10 (64-bit)

I had brought a secend hand hp elitebook 840 g2 core i7 5th gen recently. serial no is **Bleep**. I want to know my pc is original or fake.

2 people had the same question
1 REPLY 1

‎05-14-2020 07:22 AM

HP Recommended

Hi:

 

Your notebook is genuine HP, but the warranty has expired.

 

Enter your country and the serial number of the PC in the box at the link below and you will see that HP has a record of it.

 

https://support.hp.com/us-en/checkwarranty

 

This is the report minus the serial number...

HP EliteBook 840 G2 Notebook PC
 
Warranty status details for your product: Expired
Check another product

Serial Number

Product NumberM6G16UC

 
HP manufacturer/base warranty

Warranty type

Manufacturer Warranty

Service type

Wty: HP HW Maintenance Offsite Support

Status 

Expired

Start Date

May 18, 2016

End Date

May 17, 2019

Service Level

Std Office Hrs Std Office Days
Std Office Hrs Std Office Days
Global Coverage
Standard Material Handling
Standard Parts Logistics
No Usage Limitation
5 Business Days Turn-Around
Pickup by HP
HP Ships to Customer Site

Deliverables

Offsite Support & Materials
Hardware Problem Diagnosis
 

Service type

Wty: HP Support for Initial Setup

Status 

Expired

Start Date

May 18, 2016

End Date

August 15, 2016

Service Level

Std Office Hrs Std Office Days
NextAvail TechResource Remote
2 Hr Remote Response
Unlimited Named Callers

Deliverables

Initial Setup Assistance
 

HP has checked your product information, including the product and serial numbers, to determine your warranty results.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.