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‎11-18-2024 07:33 AM

HP Recommended
Operating System: Microsoft Windows 10 IOT

when i plug in my laptop while its off, it doesnt charge but shows charging icon only when its o n without increasing

Category:
1 REPLY 1

‎11-18-2024 08:13 AM

HP Recommended

Hi @faithene 

 

probably the battery is damaged, make a test, when turning on the device press several times the F2 key, make the battery test then and see if there is a fault ID or it is approved.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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