my laptop keyboard both control buttons do not work

[Pankaj_2399]

Suddenly both control button on my laptop keyboard stop working. kindly provide me solution

[Jeet_singh]

@Pankaj_2399,

Thank you for posting your query on HP Community,

Have you tried checking with an external keyboard?

Have you tried to check if the Ctrl button works in safe mode?

Let's try the steps recommended below and check if it helps.

In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.

Method 1: To check if Ctrl keys work in Onscreen keyboard.

Press Windows Key + R and type osk and hit Enter.
Try using Ctrl keys and check if that helps.

if you still face the issue, try Method 2.

Method 2: Run the Hardware and Devices Troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with the Bluetooth adapter. Refer these steps:

Press Windows key + X, select Control panel.

Change the view by option on the top right to Large icons.

Click on troubleshooting and click on the view all option on the left panel.

Run the Hardware and devices troubleshooter.

Restart your computer and check if the issue is resolved.

Let me know how it goes for further assistance. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[Pankaj_2399]

Hi,

thanks for your reply but above all methods i tried but no one work. If you have any other suggestion kindly give me so that i will resolve this issue.

[Jeet_singh]

Could you let me know what happens when you try to use an external keyboard? Does the Ctrl button works.

Cheers 🙂