my laptop often turn off by itself

[Ananda10]

Why my Chromebook laptop's screens like to flash, such as mistakes and the keyboard can't press

[VikramTheGreat]

Hi @Ananda10,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It sounds like you're experiencing some frustrating issues with your Chromebook. Screen flashing and keyboard problems can be caused by a variety of factors. Here are some steps you can try to troubleshoot and resolve these issues:

 

Screen Flashing Issues:

1. Restart Your Chromebook: Sometimes, a simple restart can fix minor glitches. Turn off your Chromebook and then turn it back on 
    
2. Check for Updates: Ensure your Chromebook is running the latest software updates. Go to Settings > About Chrome OS > Check for updates 
    
3. Adjust Display Settings: Sometimes changing the display size or resolution can help. Go to Settings > Device > Displays and adjust the display size 
    
4. Reset Chrome Flags: If you've enabled experimental features, they might be causing issues. Type chrome://flags in the browser and reset all flags
    
5. Use an External Monitor: Connect your Chromebook to an external monitor to see if the issue persists. If the external monitor works fine, the problem might be with your Chromebook's screen 

Keyboard Issues:

1. Reboot Your Chromebook: Similar to screen issues, restarting your Chromebook can sometimes resolve keyboard problems.
    
2. Enable On-Screen Keyboard: Go to Settings > Advanced > Accessibility > Manage accessibility features and turn on the on-screen keyboard.
    
3. Check for Hardware Issues: If some keys aren't working, it might be a hardware issue. You can try cleaning the keyboard or checking the keyboard cable connection.
    
4. Update Your Chromebook: Make sure your Chromebook is up-to-date, as software bugs can cause keyboard issues.
    
5. Use Guest Mode: Sometimes, user account issues can cause keyboard problems. Try using your Chromebook in guest mode to see if the issue persists.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support