my laptop turn off when battery percent is 20% but my power setting is in default .

[abhay31]

MY laptop automatic show " on battery "  but I plug in my charger . after 5 to 10 min it starts charging and after 5 to 10 min show same on battery mode and this heppen continuously until the battery goes fully charge.

 and other problems is when the battery goes to 20% of my computer suddenly turns off.

[KrazyToad]

@abhay31

Welcome to HP Support Community

To assist you better please provide me with the complete Laptop Model or Product Number

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

Thank you 😊

[abhay31]

Today my laptop shutdown on 50% 

day by day it increase 

What i can do 

Help me sir

[KrazyToad]

@abhay31

Let's reinstall the Microsoft ACPI Compliant Control Method Battery

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon
 

Also update the BIOS from this Link: https://support.hp.com/in-en/drivers

If the issue persists please run a Battery Test to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

Keep me posted 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[abhay31]

Component test is not persent in hardware diagnostic test.

And i do this step atleast three or more time 

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

[abhay31]

I also update bios but nothing happen or nothing change

[KrazyToad]

@abhay31

If the issue persists after updating the BIOS and reinstalling the Microsoft ACPI Compliant Control Method Battery, I suggest you contact HP Support for Battery replacement or Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you