-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- my memory limited and not usable full memory

Create an account on the HP Community to personalize your profile and ask a question
12-03-2017 12:51 AM
hi hp forum
i installed 8 gb memory in my laptop
my laptop model 15g005ax
in bios showed to me 8gb memory
but in windows show to me 3.94 gb usable
like this Memory 8GB (3.94GB Usable)
i tested memory , checked msconfig boot option and checked regedit
please help me
Solved! Go to Solution.
12-03-2017 02:33 AM
Hi
There is a 4 Gb limit for 32 bit Operating Systems, which looks like your situation, except you posted as a 64 bit.
The other area is that RAM can be allocated to the Graphics, so perhaps check with Piriform Speccy.
Mine shows
Memory Usage 45 %
Total Physical 6.94 GB
Available Physical 3.78 GB
Total Virtual 8.06 GB
Available Virtual 4.58 GB
12-04-2017 06:48 AM
please help me
i installed 64X whindows
and show to me in system information:
installed physical memory (RAM) 8.00 GB
Total physical memory 3.46 GB
available physical memory 1.61 GB
total virtual memory 3.75 GB
available virtual memory 1.89 GB
page file space 300 MB
12-04-2017 11:01 AM
Hi
The answer is the same....
Piriform Speccy says....
Physical Memory
Memory Usage 36 %
Total Physical 6.94 GB
Available Physical 4.43 GB
Total Virtual 8.06 GB
Available Virtual 5.40 GB
ATI AMD Radeon(TM) R4 Graphics
Memory Type DDR3
Memory 1024 MB
If you are using a 32 bit OS then you are limited to 4 Gb, you say you are using a 64 bit.
If you have onboard Graphics that use the main memory like mine.
My total physical is 6.94 Gb, I have an 8 gb stick, 1 Gb to my graphics and 7 Gb to my RAM allocation.
Otherwise you have a stick that is only 4 Gb and is reporting itself as 8 Gb by lying to you.
So do you have onboard Graphics?
Do you have 2 x 4Gb sticks and 1 is faulty?
Have you used piriform Speccy?
Belarc Advisor says 7104 Megabytes Usable Installed Memory
Slot 'Bottom-Slot 1 (left)' is Empty
Slot 'Bottom-Slot 2 (right)' has 8192 MB
So until you actually use something and show the evidence it is hard to help.
Belarc says...
Windows 10 Home (x64) Version 1709 (build 16299.64)
Install Language: English (United Kingdom)
System Locale: English (United Kingdom)
Installed: 23/10/2017 15:34:20
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
C:\WINDOWS\system32>systeminfo
Host Name: DESKTOP
OS Name: Microsoft Windows 10 Home
OS Version: 10.0.16299 N/A Build 16299
Product ID: 00000-00000-00000-00000
Original Install Date: 23/10/2017, 14:34:20
System Boot Time: 04/12/2017, 16:30:16
System Manufacturer: HP
Total Physical Memory: 7,103 MB
Available Physical Memory: 4,366 MB
Virtual Memory: Max Size: 8,255 MB
Virtual Memory: Available: 5,285 MB
Virtual Memory: In Use: 2,970 MB
Page File Location(s): C:\pagefile.sys