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15g005ax
Microsoft Windows 10 (64-bit)

hi hp forum

i installed 8 gb memory in my laptop

my laptop model 15g005ax

in bios showed to me 8gb memory

but in windows show to me 3.94 gb usable

like this Memory 8GB (3.94GB Usable)

i tested memory , checked msconfig boot option and checked regedit

please help me

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

hi

installed 64X windows

i give screen shot from system information

and attached to this forum

can you see

photo_2017-12-03_18-21-24.jpg

View solution in original post

4 REPLIES 4
HP Recommended

Hi

 

There is a 4 Gb limit for 32 bit Operating Systems, which looks like your situation, except you posted as a 64 bit.

 

The other area is that RAM can be allocated to the Graphics, so perhaps check with Piriform Speccy.

 

Mine shows

 

Memory Usage    45 %
Total Physical    6.94 GB
Available Physical    3.78 GB
Total Virtual    8.06 GB
Available Virtual    4.58 GB

 

 

HP Recommended

hi

installed 64X windows

i give screen shot from system information

and attached to this forum

can you see

photo_2017-12-03_18-21-24.jpg

HP Recommended

please help me

i installed 64X whindows

and show to me in system information:

installed physical memory (RAM) 8.00 GB
Total physical memory 3.46 GB
available physical memory 1.61 GB
total virtual memory 3.75 GB
available virtual memory 1.89 GB
page file space 300 MB

HP Recommended

Hi

 

The answer is the same....

 

Piriform Speccy says....

 

Physical Memory
    Memory Usage    36 %
    Total Physical    6.94 GB
    Available Physical    4.43 GB
    Total Virtual    8.06 GB
    Available Virtual    5.40 GB

 

 

ATI AMD Radeon(TM) R4 Graphics
 
    Memory Type    DDR3
    Memory    1024 MB
 

 

 

If you are using a 32 bit OS then you are limited to 4 Gb, you say you are using a 64 bit.

If you have onboard Graphics that use the main memory like mine.

 

My total physical is 6.94 Gb, I have an 8 gb stick, 1 Gb to my graphics and 7 Gb to my RAM allocation.

 

Otherwise you have a stick that is only 4 Gb and is reporting itself as 8 Gb by lying to you.

 

So do you have onboard Graphics?

 

Do you have 2 x 4Gb sticks and 1 is faulty?

 

Have you used piriform Speccy?

 

Belarc Advisor says 7104 Megabytes Usable Installed Memory

Slot 'Bottom-Slot 1 (left)' is Empty
Slot 'Bottom-Slot 2 (right)' has 8192 MB

 

So until you actually use something and show the evidence it is hard to help.

 

Belarc says...

 

Windows 10 Home (x64) Version 1709 (build 16299.64)
Install Language: English (United Kingdom)
System Locale: English (United Kingdom)
Installed: 23/10/2017 15:34:20

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

C:\WINDOWS\system32>systeminfo

Host Name:                 DESKTOP
OS Name:                   Microsoft Windows 10 Home
OS Version:                10.0.16299 N/A Build 16299

Product ID:                00000-00000-00000-00000
Original Install Date:     23/10/2017, 14:34:20
System Boot Time:          04/12/2017, 16:30:16
System Manufacturer:       HP


Total Physical Memory:     7,103 MB
Available Physical Memory: 4,366 MB
Virtual Memory: Max Size:  8,255 MB
Virtual Memory: Available: 5,285 MB
Virtual Memory: In Use:    2,970 MB
Page File Location(s):     C:\pagefile.sys

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